FREQUENTLY ASKED QUESTIONS
Your questions and concerns answered
1. What is Scan-n-Order?
Scan-n-Order is a powerful POS and ordering system designed for food trucks, Restaurants, Kiosks, Individual e-commerce as well as Digital eCommerce. It also allows you to manage orders, process payments, and update your offerings seamlessly and in real-time.
2. How does Scan-n-Order work?
You sign up, create your custom menu or items or digital products, generate a QR code, and display it near your truck or on your website or in your email campaign. Customers scan the QR code, browse your offerings, and place orders directly from their phones.
3. Can I use my phone as a POS system?
Yes! Scan-n-Order converts your mobile device into a fully functional POS system, so you don't need additional hardware.
4. How do customers place orders?
Customers scan your custom QR code using their phone, browse your offerings, and place an order instantly through the Scan-n-Order app.
5. Do customers need to download an app?
Yes, customers need to download the Scan-n-Order app first. The APP is free, Once installed, they can scan your QR code and place their order easily.
6. Can I update my offerings in real-time?
Yes, you can update your offerings instantly from your phone, so your customers always see the latest offerings.
7. How can Scan-n-Order help reduce long lines?
By allowing customers to place orders through their phones, Scan-n-Order eliminates the need for long queues and speeds up order processing, ensuring a smoother experience for both customers and vendors.
8. Can I change my menu/Offerings based on location?
Yes, Scan-n-Order allows you to set different menus/offerings based on your location, so you can tailor offerings for each stop.
9. Does Scan-n-Order support advance order booking?
Yes, customers can place advance orders, allowing you to prepare food or orders ahead of time and manage rush hours more efficiently. This also allows you to create a drive thru without additional hardware
10. Can customers schedule deliveries?
Yes, customers can schedule deliveries, making it easier for them to get their orders when and where they need them.
11. What payment methods are supported?
Scan-n-Order supports multiple payment methods, including credit/debit cards, digital wallets, and mobile payments.
12. Is it easy to set up?
Yes, the setup is quick and easy. You can start using Scan-n-Order in minutes with minimal training.
13. How do I generate a QR code for my Offerings?
The process is simple, After signing up you create your menu or list of products/services, Then under “Your Codes” You can quickly generate a custom QR code. You can download and print it for display or send via email or post on your website
14. Is there any special hardware required?
No, Scan-n-Order works with your existing mobile device, eliminating the need for special hardware.
15. Can I track my sales and orders?
Yes, Scan-n-Order provides order and sales tracking, helping you monitor business performance and streamline operations.